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Sharon OatwayJan 306 min5 Proven Strategies for Effective Customer Service Training in the Digital AgeCustomer service training is more crucial than ever. Explore 5 proven strategies that will help create a team of customer service superstars
Sharon OatwayJan 24 minKeep Your Call Center Quality Assurance Scorecard Aligned with Customer ExpectationsExplore why it is essential to keep your scorecard current and how doing so can help minimize or eliminate behaviors that no longer contribu
Sharon OatwayDec 5, 20233 minBusiness Recovery Plan for Contact Centers: Weather-Related OutagesWeather-related outages can pose significant challenges for contact centers. This comprehensive plan outlines specific steps and timelines