This article explores the impact empathy has on customer service interactions. True empathy involves using our feelings to understand the f

We all know how important it is to check-in with our call center customers from time to time to see how we are doing … from their perspectiv

Explore the 10 most common communication issues for frontline customer service agents when English is their second language.

Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.