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Moving from an "Exhausting" to "Effortless" Experience
We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?
6 min read


Approaching Customer Service with a 'Beginner's Mind'
A beginner’s mind is open and aware, ready to experience new things. A beginner’s mind approaches tasks and events without the baggage of pr
3 min read


Saying “No” to “No” – the art of positive language when dealing with upset customers
No one likes to hear the word ‘no.’ It is an obstacle and an irritation. It stops us from moving forward on our chosen path. And when we run
6 min read
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