We all know how important it is to check-in with our call center customers from time to time to see how we are doing … from their perspectiv

Explore the 10 most common communication issues for frontline customer service agents when English is their second language.

Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.

No one likes to hear the word ‘no.’ It is an obstacle and an irritation. It stops us from moving forward on our chosen path. And when we run