In the fast-paced world of customer service, every interaction can be a potential turning point for a business-customer relationship.

Effective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.

Dealing with angry customers can be tough, but with these 10 tips, you can handle any situation like a customer service pro.

Explore what ChatGPT will mean to customer service delivery: possible use cases and the impact on 'human' service delivery in the near term