Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.

We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?

A beginner’s mind is open and aware, ready to experience new things. A beginner’s mind approaches tasks and events without the baggage of pr

No one likes to hear the word ‘no.’ It is an obstacle and an irritation. It stops us from moving forward on our chosen path. And when we run