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    Approaching Customer Service with a 'Beginner's Mind'
    Kirk Dunn
    • Mar 6, 2018
    • 3 min

    Approaching Customer Service with a 'Beginner's Mind'

    A beginner’s mind is open and aware, ready to experience new things. A beginner’s mind approaches tasks and events without the baggage of pr
    4 Reasons to Consider Outsourcing your Contact Center QA
    Sharon Oatway
    • Jun 19, 2017
    • 5 min

    4 Reasons to Consider Outsourcing your Contact Center QA

    Investigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.
    Saying “No” to “No” – the Art of Positive Language in Customer Service
    Kirk Dunn
    • Sep 6, 2016
    • 6 min

    Saying “No” to “No” – the Art of Positive Language in Customer Service

    No one likes to hear the word ‘no.’ It is an obstacle and an irritation. It stops us from moving forward on our chosen path. And when we run
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