Customer Lifetime Value is a powerful metric that shifts the focus from short-term transactions to long-term customer relationships.

In the fast-paced world of customer service, every interaction can be a potential turning point for a business-customer relationship.

This blog explores the skills customer service representatives will need in a future supported by AI, where self-serve is the norm.

Effective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.