September offers an opportunity to reassess these goals with the wisdom gained over the past eight months. This can lead to more sustainable

Customer Lifetime Value is a powerful metric that shifts the focus from short-term transactions to long-term customer relationships.

In the fast-paced world of customer service, every interaction can be a potential turning point for a business-customer relationship.

This blog explores the skills customer service representatives will need in a future supported by AI, where self-serve is the norm.