Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.

We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?

Those of us who have worked in customer service has been focused on removing ‘pain points’ from our processes and products for years. Those

A beginner’s mind is open and aware, ready to experience new things. A beginner’s mind approaches tasks and events without the baggage of pr