The QA score is at the heart of evaluating the customer's experience. But are numerical QA scores helping or hindering agent performance?

Managing an in-house customer support team can be costly and challenging. This is where customer service outsourcing services can help.

In this post, we'll delve into the core priorities and key success factors for mastering call center quality assurance.

The top 10 reasons companies outsource their call center or contact center quality monitoring.