4 Reasons Why Customer Surveys Are Challenging ... and 1 Under-Utilized Alternative

We all know how important it is to check-in with our call center customers from time to time to see how we are doing … from their perspectiv

5 min read

Communication Skills for Multilingual Customer Service Reps Serving North America

Explore the 10 most common communication issues for frontline customer service agents when English is their second language.

7 min read

Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.

3 min read

We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?

6 min read