Call Center QA teams are often small. Investing in comprehensive training upfront will contribute to your QA program's overall success.

As healthcare call centers strive to offer holistic and patient-centered care, cross-care and up-care at the time of scheduling is vital.

The Healthcare Call Center is often the first interaction between a patient and healthcare provider, making it a critical touchpoint ....

Checklist with last-minute initiatives call center managers can undertake to tackle the challenges of the upcoming holiday season.