Sharon OatwayMay 22, 20193 minWhy Sales is an Essential Skill for Every Call Center AgentEvery call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.
Kirk DunnJun 20, 20186 minMoving from an "Exhausting" to "Effortless" ExperienceWe need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?
Sharon OatwayMay 10, 20183 minCustomer Experience – Just another catch-phrase?Those of us who have worked in customer service has been focused on removing ‘pain points’ from our processes and products for years. Those
Kirk DunnMar 6, 20183 minApproaching Customer Service with a 'Beginner's Mind'A beginner’s mind is open and aware, ready to experience new things. A beginner’s mind approaches tasks and events without the baggage of pr